Have a question about AeroBed products? Many frequently asked questions are listed below. Click on the question to find the answer.
Warranty/Replacement Policy
AeroBed products carry a one year warranty from the date of original purchase for mattress replacement and 2-3 years on pumps/motors (depending on model type). In the unlikely event that you experience product failure within the warranty period, follow the steps below for warranty redemption.
You will need your original proof of purchase (store receipt, packing slip or e-mail order confirmation). Please fax it to us at (847) 485-3954 or include it in an email reply along with the following information:
Title: AeroBed Product Warranty Replacement Request
Name
US Postal Mailing Address
Delivery Address (No PO Boxes)
Daytime Phone Number
Reason for Return
When the above information is received, we will send a Return Authorization Label to return your product to us. This information is sent via US postal mail within 7-10 business days. When we receive your return, we will then ship you the replacement product.
If you do not have a proof of purchase, or are past the 1 year warranty period, please contact our Customer Service Department directly at (888) 462-4468.
Weight Limits
Below are the sizes of AeroBed products and recommended maximum weight for each:
Twin size mattress - 450 lbs for 1 person.
Full size mattress - 650 lbs between 2 individuals.
Queen size mattress (both single and raised models) - 750 lbs between 2 individuals.
Rebate Information
If you would like the status of your rebate, gift card, or free item with purchase, please call the telephone number listed on the rebate form or contact them using the website address.
Product Compatibility
To help determine what products are best suited for your model type, please call our Customer Service Department at (888) 462-4468. Our service hours are Monday – Friday, 8:00 am - 4:30 pm Central Standard Time.
Mattress Cover Inquiry
Specifically designed mattress covers that fit AeroBed products can be purchased separately. if you have a question about covers or would like to purchase one, please contact our Customer Service Department at (888) 462-4468.
Patch Kits
Patch kits are included with every product sold. Extra patch kits can be purchased directly from our website or by calling our Customer Service Department at (888) 462-4468, Monday – Friday 8:00 am – 4:30 pm Central Standard Time.
You can purchase patch kits here.
Replacement Parts
Replacement parts for some products are available through our website or by calling our Customer Service Department at (888) 462-4468, Monday – Friday 8:00 am – 4:30 pm Central Standard Time.
Adapters for Foreign Countries
AeroBed Products does not recommend the use of power converting adapters with any of our products. Our products are designed for specific voltages only which is stated in each respective product’s instruction manual. Any use of converters with our products would be at your own risk. If your pump would become damaged by using a converter, a replacement would not be covered under warranty. If your travels take you to Europe, Australia or Canada, please contact our international distributors to purchase pumps and motors with the appropriate voltage.
Broken Parts
Your AeroBed and pump are guaranteed to be in perfect condition when you receive it. The bed, pump and release valve are also guaranteed to perform under normal usage conditions for one to three year period, depending on the type of product purchased. If, upon purchase, you discover your bed, pump or valve is in some way defective, or if a part breaks within the warranty period, contact our Customer Service Department at (888) 462-4468.
Product is Leaking Air
Possible reasons and solutions...
1. Air is leaking from the air release valve. If air is leaking from the air release valve, carefully remove the round black plastic gasket (or white silicone gasket, depending on model) inside the air release valve cover.
Rinse this gasket in warm water for 10 minutes, then cool and towel dry.
Re-insert gasket in the valve cover, making certain that the side of the gasket with the U-shaped groove faces into the cover. Leave valve in the open position for approximately 30 minutes. Then close and proceed with inflation instructions.
2.Air is leaking from a puncture or tear in the product.
If you have a puncture or tear in your product, it may be possible to repair the damage by using the Vinyl Repair Kit included with your product. Follow all instructions and heed all warnings included in the repair kit.
To obtain a new vinyl repair kit, contact our Customer Service Department at (888) 462-4468.
Bed Won't Properly Inflate
Possible reasons and solutions...
1. The air release valve is open. If the valve is open, close it by using two thumbs to push cover and snap it into valve.
2. The pump is not plugged in. Plug pump into any 110 Volt AC electrical outlet (220V product sold outside North America).
Rechargeable Pumps
The Rechargeable NiCd Dual Power Pump runs instantly when plugged into a car lighter, or runs cordlessly after recharging at home. The pump comes complete with a transformer for recharging. The transformer is a 120 volt AC, 60Hz, 6W device and produces 7.5 volts DC. The pump recharges fully in 12 hours - for best results, make sure that the pump is completely drained of power before recharging – do not overcharge.
Note: The pump must be charged for 24 hours for the very first charge.